You can utilize the Customer Portal for a variety of functions. Pay your bill, view your water usage history and you can even send us a service request to ask questions or inquire about a leak or other issues.
When you click the "Pay My Utility Bill" button above and advance to the next screen, you will have three diferent choices:
- LOG IN with your user name and password if you have an existing account,
- Select SIGN UP if you need to create a new account, or select
- UTILITY PAYMENTS to make a one-time payment without creating an account.
Our Customer Portal puts you in control, and allows you to choose how to receive and pay your water bill. For additional help with these options.You can select this link for Customer Portal Instructions.
The customer Portal Instructions link will walk you through setting up a portal account, enrolling in e-mail billing and enrolling in auto pay.
If you still need more help with setup or making a one-time payment, call our office at 541-746-1676.
To receive your water bill (and any informational inserts) by email, you need to login to the Customer Portal and click on MY PROFILE on the left side of the screen. To receive an email bill, select YES for an electronic bill and NO for a paper bill. We encourage you to use Paperless Billing as it saves us postage, and the cost savings helps pay for the electronic transaction fees and keeps your water bills as low as possible.
The Customer Portal allows you to make a one-time payment, but to automatically pay your balance in full each month, you need to enroll in our Auto Pay program. Login to the Customer Portal and click on MY PROFILE on the left side of the screen. Under Auto Pay, select YES to enroll in Auto Pay, then enter your preferred payment method. We now accept VISA and MASTERCARD or DISCOVER credit or debit card payments, but we encourage the use of ACH to have payments taken directly out of your checking account as the processing fees are lower than credit cards and help us keep your water bills as low as possible.
The Customer Portal allows you to request a service call. After you login to the portal on the left side of the screen select SERVICE REQUESTS. A new box will open up, then select CREATE SERVICE REQUEST. You will have options including: Check For Leak and Water Quality Complaint. These requests can be made after hours and we will be alerted during business hours. You will be alerted when we close the request at our end.
If you are experiencing difficulty in paying your bill, a new Federal program may be able to help you. The Low Income Housing Water Assistance (LIHWA) program has been developed and follows many of the guidelines that the Low Income Heating Assistance Program (LIHEAP) uses. To see if you qualify per the income requirements you can contact Catholic Community Services of Lane County at 541-345-3628 or Willamalane Adult Activity Center at 541-736-4444. The program is still being developed and we are waiting to see if funding will continue past 2024. **Currently only Rainbow Water District customers qualify to apply for benefits.